Your Cutler & Smyth knife is guaranteed for a lifetime with proper care. Follow the instructions below to keep it in excellent condition.
Please note that putting your knife through the dishwasher will automatically void the guarantee, and while we can repair knives, there will be a charge. We expect you to handle your knife with care; damage from negligence may not be covered unless it results from a manufacturing defect. We’re sure you will love your new knife, but if there are any issues with your order, please do contact us.
Don’t put your knife in the dishwasher
This is the most important rule. The salty detergent and high temperatures can damage your knife, and putting it through the dishwasher will automatically void the guarantee While we can repair knives damaged this way, there will be a charge.
Handle care
To maintain your Richlite knife handle, avoid using bleach products or abrasive cleaners. Use mild soap, warm water, and the soft side of a sponge for cleaning.
Honing vs. sharpening
Regularly honing your knife is essential to maintain its edge. Honing should be done slowly and methodically at the same angle as the knife’s bevel, at 15 degrees. Sharpening should only be needed once a year and is best done with a whetstone. There are many online tutorials available that show proper sharpening techniques.
Repair and sharpening services
We offer a free sharpening and edge retention service once a year for the first three years after purchase. We can also repair damaged knives for a fee. Contact us for more details.