Refund policy

 

You may return any purchased items to us for a full refund within 30 days of the original purchase. Ensure that the returned items are securely packed and sent in the original undamaged packaging, unused, and in a condition fit for resale. Refunds will be processed upon safe receipt and inspection of the returned items. Failure to meet these conditions will result in a non-refundable purchase.

To initiate a return, please inform us by sending an email to hello@cutlerandsmyth.com including your order number. We welcome any additional feedback you can provide at this stage.

Upon notification, we will provide you with a returns form, along with the returns address and instructions. Complete the form and return the unwanted goods accordingly. Note that unauthorised returns will not be processed.

The costs associated with returning unwanted purchases will be the responsibility of the purchaser. Do not send any items to our office address, as this may cause delays in processing your return.